Refund & Return Policy
Effective Return Period: 14 Days from Delivery
Thank you for shopping with Sufi Scents. We take pride in the quality and craftsmanship of our fragrances. If you’re not fully satisfied with your purchase, we’re here to help — under the conditions outlined below.
✅ Return Eligibility
We accept returns within 14 days of the delivery date, provided the following conditions are met:
- The product is unused, unopened, and in its original packaging
- It is in resalable condition
- You provide a valid proof of purchase (receipt or order confirmation)
* Important: Due to the personal nature of perfume, we cannot accept returns on opened or used products.
❌ Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Opened or used perfume bottles
- Samples
- Promotional items or free gifts
- Sale or discounted items
- Gift cards or vouchers
💸 Refund Process
Once we receive and inspect your return:
- We will notify you via email about the status of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
📦 Return Shipping
To initiate a return, please contact us at Sufiscents.official@gmail.com or WhatsApp at +92 315 3373507 with your order details.
- Returns must be shipped to: M&P courier area office airport road Quetta.
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service. We are not responsible for lost return shipments.
💬 Exchanges
We only replace items if they are defective, damaged, or sent in error. For exchanges, please email us at Sufiscents.official@gmail.com with your order number and issue details.
🎁 Gifts
If the item was purchased as a gift and shipped directly to you, you may receive store credit for the return value. Once the returned item is received and verified, we will issue a gift certificate.
❓ Need Help?
Have questions about your order or our return process?
📧 Email us at Sufiscents.official@gmail.com — we’re happy to assist you!